Pickmycar (the "company" or "we" or "us") respects the privacy of everyone who visits its website at www.pickmybike.in through ("Website") or its mobile application ("Application")(together "Interfaces"). Hence we would like to inform you (its users) ("you" or "your") regarding the way we use your data on these Interfaces. We strongly recommend you to read this privacy policy so that you understand our approach towards the use of your data.
The Website is an online platform used to provide e pick-up and drop service (convenience service) of your vehicles from point A to B for any purpose.
By submitting data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.
This privacy policy is to inform you regarding the information we collect, the manner in which we collect information and use such information.
Personally identifiable information (the "PII"): essentially includes, but is not limited to, information which can be used to identify, contact or locate you such as your name, home and business address, email addresses, contact details, and payment details.
Non-personally identifiable information (the "NPII"): NPII includes, but is not limited to, your IP address, cookies, third party's cookies and web pages that have been viewed by you on the Website. PII and NPII shall hereinafter be jointly referred to as the "Information".
When you visit www.pickmybike.in you will be required to create an account in order to receive services offered through our Interfaces. For creating an account you will have to provide us with certain personally identifiable information about yourself which may include your name, email address, home or business address, telephone number, vehicle details (including vehicle no., vehicle make, vehicle model no., insurance details etc), debit or credit card information such as the credit card number, card verification value.
We collect and use PII (including name, address, telephone number and email) to better provide you with the required services, or information. We would therefore use your PII in order to:
To optimize our services we may wish to use your PII for direct marketing as well as to share with other third parties for promotional activities. As we respect your privacy we will only use your PII for this purpose and you are hereby being made aware of such intent.
We may automatically collect NPII about you such as the type of internet browsers or mobile browsers you use, log data, device information or the website from which you linked to our Website or the usage pattern of the Application etc. You cannot be identified from this information and it is only used to assist us in providing an effective service through our Interfaces.
We may use NPII when you interact with the Company services to better our services in terms of understanding the usage pattern, create aggregate information from the information submitted by the site, show information in aggregate / segmented form for reporting, analytics for third party services. We may use the information internally for any lawful purpose. Additionally, Company may use the NPII provided by you or acquire such NPII based on your activities on the Website or the Application, in order to troubleshoot problems, enforce the Company's Terms of Use and/or other related matters.
Company will share your PII with selected third parties to be able to respond to your service request, provide service or provide customer support. These third parties will not use your Information for any purpose other than what we have agreed with them. We may from time to time supply third parties with this NPII on aggregate basis for uses in connection with this Website or the Application.
Company may share your Information with its affiliated entities such as subsidiaries, joint ventures or other companies under common control and those who have agreed to this privacy policy.
Except as set out in this privacy policy, we will not disclose any Information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.
We are interested in your views, and we value feedback from our clients and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum facilities and/ or chat rooms. If at any time our Website or Application offers any chat rooms, notice board facilities, newsgroups etc. we may collect the PII that you disclose while providing your feedback. Such PII will be used in accordance with this privacy policy.
However, we cannot control and be responsible for other parties' use of your PII which you make available to them through our Website or Application. We encourage you to be careful about what PII you disclose in this way.
We aim to keep our information about you as accurate as possible. We shall not be responsible for the authenticity of the information provided by you. If you would like to review, change or delete the details you have supplied to us, you can do so by editing your account details on the Website or the Application.
As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented technology and policies and have rigorous security measures in place with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate. The Company undertakes that it shall not provide, distribute, trade, sell or rent your Information provided or related to past use of the Website or the Application to any third party, except as provided in this privacy policy.
Individual records of your personal information may be viewed or accessed only for the purpose of resolving support issues or suspected violation of the Terms of Use, or as may be required by law. The Company will take all reasonable precautions for maintaining confidentiality of PII. The Company stores and maintains an industry-wide accepted professional standard for protection of PII.
Notwithstanding the above, the Company in no way guarantees that such information will not be accessed, disclosed, altered or destroyed by breach of firewalls and secured server software. The Company hereby disclaims any liability related to a security breach or loss of your information to the greatest extent permissible by law.
On our Websites and Applications, we may have links to other websites or applications, or you are referred to our Website or Application through a link from another website or application. It may be explicitly noted that we are not responsible for the privacy policies and practices of other websites or applications. The content on other websites or applications are subject to their terms of use and any additional guidelines and privacy information provided in relation to the use of their website or application.
We recommend that you check the policy of each website or application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party websites or applications. Please contact the owner or operator of such website or application if you have any concerns or questions.
The Website and Application is not intended for people under the age of 18. Consistent with applicable laws, we will never knowingly collect PII from anyone under the age of 18 without requiring parental consent. Any person who provides their personal information to us through our Website or Application represents that they are 18 years of age or older.
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our Website or Application. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the Website or Application. Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer or devise for longer.
The information collected by cookies falls within the category of NPII.
For some of the functions within our Websites or Applications we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube, these videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.
If you wish to reject or block the cookies set by us or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
Note, however, that if you reject the use of cookies you will still be able to visit our Website and Application but some of the functions may not work correctly.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will use reasonable efforts to notify you of any significant changes. Please check our privacy policy on a regular basis.
If you would like to contact us about our privacy policy, please visit our contact us page or mail us at [email protected]
Effective Date: The privacy policy was last revised on 2nd November 2025